Refund policy

Because our products are cosmetic items, all sales are final for hygiene and safety reasons.

We do not accept returns or exchanges on opened or used products.

If your order arrives:

• Damaged
• Defective
• Incorrect

Please email us within 7 days of delivery at info@xxtra.com with:

• Your order number
• Photos of the product
• A brief description of the issue

We'll review your request and work with you to make it right.